I fix how your business answers leads, follows up, sends quotes, and gets paid, using the tools you already have and working around how your team operates.
See How It Works ↓You paid for help. You're still the one holding it together.
I spent ten years designing apps and software, testing them with real people along the way. So before building anything, I learn how your team and customers actually work: who answers new leads, who follows up, who sends the invoices. Then I build around that.
At CREO: the office starts each day from one list of who to call first, and estimators get calendar invites with the address, phone and project already filled in.
"...a comprehensive user experience which my developers were able to use right away."Simon Papineau, client
Most problems sit between tools: the forms, the phone, the CRM, the quoting or billing software, the accounting. I connect them, so work moves from one to the next on its own.
At CREO: an approved estimate creates the job, requests the deposit and schedules the reminders on its own.
"He doesn't let anything slip through the cracks and is extremely efficient."Vanessa Salvo, worked together at LANDR
No rip and replace. I start with the tools you already have, add something new only when it clearly pays off, and document everything so your team can run it without me.
I start by finding where new leads get lost: missed calls, slow replies, quotes sent and never followed up. Then we pick one fix together, put it in writing, and I build it.
You get: a short write-up of where leads are lost, and the agreed fix built and working.
We keep a running list of improvements. Each week, we pick the most impactful wins together. I build them, measure them, and send you a short summary of what changed.
Support and maintenance are priced separately.
All prices in USD.
Montreal painting and wrought iron restoration, with estimators, project managers and an office team.
One system from first call to final invoice
"I've been working with Étienne for a few years now, and my experience has been nothing but positive. He is highly knowledgeable and has a deep understanding of all aspects of a business. I wouldn't have been able to accomplish what we have so far without him. I'm always impressed with his suggestions and ideas."
"He truly knows his stuff. He combines marketing psychology with the nitty gritty of email tech and analytics. There was always refreshing transparency about what was and wasn't working. His deep thinking and thoroughness influenced how we think about our marketing efforts far beyond email."
"Étienne has an exceptional ability to create value with insightful recommendations and action plans. He is someone who is willing and able to roll up his sleeves and get things done."
Who you'll work with
I'm Étienne Garbugli. I spent ten years designing apps and software, testing them with real users. Then I worked on growth at LANDR and SaaS companies. I've written four books on product and growth. I work with select clients for the long term, in English or French.
certified
certifiedA free 30-minute call to look at how leads move through your business, and whether I can help.
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